Paying your bill online is quick, secure, and convenient. Use MyChart to pay for hospital services, outpatient testing, and physician visits. If you don't have a MyChart account, you can still make a payment as a guest. You'll also find helpful information about billing, payment options, and resources to help you manage your healthcare costs.
Pay your bill online either by using MyChart or by paying as a guest if you don’t have a MyChart account.
You can review your account details and pay your bills using the MyChart app either on your desktop or mobile phone. Don't have a MyChart account? Use the "Pay as a Guest" option instead.
You may also contact our Billing Customer Service for more options to pay your bill, Monday through Thursday, from 8 a.m. to 6 p.m. and Friday, from 8 a. m. to 5 p.m.
To request an itemized bill, email our Financial Assistance Department. Include the patient’s name, date of birth, and date of service.
Itemized statements can be sent only to the email address listed in the patient’s medical record by Secure Email.
We want you to understand our billing process, as well as your health insurance and financial responsibility.
Before your appointment with one of our providers, a financial counselor will contact you to go over the cost of the procedure and verify your insurance coverage.
The financial counselor will also provide you with an estimate of your out-of-pocket expenses or co-insurance. You will have the option to pay your co-insurance at that time.
If a financial counselor doesn’t contact you before your appointment, your insurance information and co-pay will be collected at the time of service. Also, before your appointment, you can log in to MyChart to verify your insurance and pay your co-insurance.
We will send a bill, or what's called a claim, to your insurance company for the cost of services.
Your insurance company will send you an explanation of benefits (EOB), outlining what they will pay and what you will pay. An EOB is not a bill. It's a review of how your benefits work.
Once the insurance company pays their portion of the claim, we'll send you a billing statement for any remaining balance that you may owe.
The billing process can take about a month.
Depending on the care you receive, you may get separate bills for hospital services and the different providers who cared for you while you were at our hospital.
The services may include the hospitalist or emergency physician who oversaw your care, the radiologist who read your X-rays, the anesthesiologist who gave you pain medicines before surgery, or the pathologist who analyzed your lab work.
Providers may be employed by The Christ Hospital Health Network or have a contract with us.
Examples of contracted providers include:
When you need help with bills from contracted providers, please call the number on your statement. Because they are independent from our network, they have different billing departments and policies.
